What We Collect and Why We Use It
When you open an account, we collect the registration details you provide — name, contact number, and email address. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we log the transaction reference and wallet number to confirm the transfer and match it
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to your account. We do not store your full mobile banking PIN or password at any point. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and detect unusual access. This data helps us
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verify your identity if you contact support, process wallet requests accurately, and meet any reporting obligations that apply in eligible regions. We keep your data only for as long as your account is active or as required by applicable rules in your jurisdiction. You can ask
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us to correct inaccurate details or close your account at any time by contacting support. Availability of the platform and our data handling obligations depend on local law and your eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.